Deliver exceptional customer service at Connect Hearing in Sault Ste. Marie while scheduling appointments and supporting hearing clinic clients. Work Monday through Friday during business hours.
As a Customer Care Representative, you will support Hearing Care Professionals within a retail clinic environment. The work includes client account management, relationship building, insurance billing, and communication by phone, email, and in person. Training is provided for device cleanings and minor repairs.
Key Responsibilities:
- Provide exceptional in-person, phone, and email customer service
- Schedule appointments for clinic clients and Hearing Care Professionals
- Organize files and maintain accurate client accounts
- Coordinate insurance companies and third-party billing operations
- Assist with device cleanings and minor in-clinic repairs
Requirements:
- Strong communication and customer service skills
- Experience reconciling accounts receivable or willingness to learn
- Commitment to helping others and building client relationships
- Availability to travel to other clinics
- Can-Do attitude with passion for learning
Use customer service, account management, and communication skills to support clients at Connect Hearing's Sault Ste. Marie clinic.
Customer Care Representative Hearing Clinic in Sault Ste. Marie employer: Sonova Group
At Sonova, we pride ourselves on being an exceptional employer that fosters a collaborative culture and prioritizes employee growth. Our commitment to diversity and inclusion, coupled with a rich benefits plan and flexible hybrid work options, ensures that our team members can thrive both personally and professionally while making a meaningful impact in the field of hearing health.
