At a Glance
- Tasks: Train and onboard new agents while enhancing their skills in a remote setting.
- Company: Join AudioNova, a mission-driven brand focused on hearing health.
- Benefits: Full-time position with opportunities for growth and development.
- Other info: Collaborative environment with a focus on operational excellence.
- Why this job: Make a real impact on patient experiences and team success.
- Qualifications: 2 years of training experience and strong communication skills required.
The predicted salary is between 62100 - 75900 $ per year.
Elevate your career as a Customer Care Center Trainer with Audio Nova, a Sonova Brand, focusing on training and development in a remote setting.
Join a mission-driven team dedicated to enhancing hearing health and patient engagement.
As a full-time Trainer, you will onboard new agents and facilitate ongoing development within Audio Nova's contact center.
Collaborating across departments, your role focuses on delivering high-quality training and coaching to ensure exceptional service delivery.
This position is key to sustaining operational excellence and improving patient experiences in the U.
S. and Canada.
Key
Responsibilities
- Facilitate onboarding programs for newly hired agents
- Deliver engaging virtual and self-paced training sessions
- Develop and maintain comprehensive training materials
- Conduct individual and group coaching to improve performance
- Collaborate with cross-functional teams on training initiatives
Requirements
- Associate's or Bachelor's Degree preferred
- Minimum 2 years of training or coaching experience
- Strong presentation and communication skills
- Proficient in Microsoft Office Suite and virtual platforms
- Experience in call center environments
Shape the future of hearing care by enhancing training and development at Audio Nova, empowering contact center teams to excel. #J-18808-Ljbffr
Remote Trainer for Customer Care Center employer: Sonova Group
At Sonova, we pride ourselves on being an exceptional employer that fosters a collaborative culture and prioritizes employee growth. Our commitment to diversity and inclusion, coupled with a rich benefits plan and flexible hybrid work options, ensures that our team members can thrive both personally and professionally while making a meaningful impact in the field of hearing health.
