Elevate your career as a Customer Care Center Trainer with AudioNova, a Sonova Brand, focusing on training and development in a remote setting. Join a mission-driven team dedicated to enhancing hearing health and patient engagement.
As a full-time Trainer, you will onboard new agents and facilitate ongoing development within AudioNova's contact center. Collaborating across departments, your role focuses on delivering high-quality training and coaching to ensure exceptional service delivery. This position is key to sustaining operational excellence and improving patient experiences in the U.S. and Canada.
Key Responsibilities:
- Facilitate onboarding programs for newly hired agents
- Deliver engaging virtual and self-paced training sessions
- Develop and maintain comprehensive training materials
- Conduct individual and group coaching to improve performance
- Collaborate with cross-functional teams on training initiatives
Requirements:
- Associate's or Bachelor's Degree preferred
- Minimum 2 years of training or coaching experience
- Strong presentation and communication skills
- Proficient in Microsoft Office Suite and virtual platforms
- Experience in call center environments
Shape the future of hearing care by enhancing training and development at AudioNova, empowering contact center teams to excel.
Remote Trainer for Customer Care Center in Ottawa employer: Sonova Group
At Sonova, we pride ourselves on being an exceptional employer that fosters a collaborative culture and prioritizes employee growth. Our commitment to diversity and inclusion, coupled with a rich benefits plan and flexible hybrid work options, ensures that our team members can thrive both personally and professionally while making a meaningful impact in the field of hearing health.
