At a Glance
- Tasks: Manage customer complaints and enhance service quality in a hybrid work setting.
- Company: Join Sonova, a leader in hearing health innovation.
- Benefits: Gain valuable experience, flexible work options, and career advancement opportunities.
- Other info: Collaborate with diverse teams and grow your skills in a supportive environment.
- Why this job: Make a real difference in customer satisfaction and contribute to healthcare improvements.
- Qualifications: Bachelor's degree and some experience in medical devices or quality management.
The predicted salary is between 73188 - 89452 $ per year.
Elevate customer experiences as a Complaint Management Specialist at Sonova.
In this contract role, you'll manage complaints, conduct investigations, and analyze quality data in a hybrid work environment.
Sonova is seeking a Complaint Management Specialist to optimize complaint handling and analysis while ensuring regulatory compliance.
This role involves timely processing of complaints, supporting investigations, and collaborating with cross-functional teams.
You'll play a crucial part in enhancing the quality of service and user satisfaction across various departments.
Key Responsibilities
- Record and evaluate all complaint submissions
- Support and assess complaint investigations
- Gather data for nonconformance analysis
- Communicate with healthcare providers for relevant information
- Review and close complaint files efficiently
Requirements
- Bachelor's degree in engineering, audiology, or related field
- 0–3 years experience in medical devices or quality management
- Knowledge of ISO 13485 and EU MDR preferred
- Strong problem-solving skills with root cause focus
- Proficient in MS Office and Quality Management Systems
Become an integral part of Sonova's mission to improve hearing health while advancing your career in complaint management.
Complaint Management Specialist in Mississauga employer: Sonova Group
At Sonova, we pride ourselves on being an exceptional employer that fosters a collaborative culture and prioritizes employee growth. Our commitment to diversity and inclusion, coupled with a rich benefits plan and flexible hybrid work options, ensures that our team members can thrive both personally and professionally while making a meaningful impact in the field of hearing health.
