Enhance lives as a Customer Care Representative with Connect Hearing in Sunshine Coast, BC. Thrive in a rewarding role focused on delivering exceptional customer experiences at our retail clinic.
As a Customer Care Representative, you will engage with clients to manage appointments, maintain their accounts, and provide outstanding service across multiple channels. Your contributions will support the dedicated team of Hearing Care Professionals and streamline processes like insurance billing for optimal client satisfaction
Key Responsibilities:
- Provide high-level customer service in person, by phone, and through email
- Schedule appointments and organize relevant files for the clinic
- Maintain and manage existing client accounts effectively
- Facilitate third-party billing with insurance companies
- Assist with device cleanings and minor in-clinic repairs
Requirements:
- Strong communication and interpersonal skills
- Background in account reconciliation desired
- Willingness to travel to different clinics
- Strong alignment with values around helping others
- Desire for continuous learning and personal development
Your role will be pivotal in helping clients navigate their journey toward better hearing.
Customer Care Representative at Connect Hearing in Gibsons employer: Sonova Group
At Sonova, we pride ourselves on being an exceptional employer that fosters a collaborative culture and prioritizes employee growth. Our commitment to diversity and inclusion, coupled with a rich benefits plan and flexible hybrid work options, ensures that our team members can thrive both personally and professionally while making a meaningful impact in the field of hearing health.
