Enhance customer experiences at Connect Hearing as a Customer Care Representative in Qualicum Beach, BC. Deliver exceptional service through various communication channels while supporting our clients' hearing journeys.
As a Customer Care Representative, you're an essential part of Connect Hearing Canada. You will provide outstanding customer service in person, via phone, and by email, while managing appointments and client accounts. The role also involves working with insurance providers to handle third-party billing and assisting in minor in-clinic device repairs.
Key Responsibilities:
- Provide exceptional service over the phone, in-person, and email
- Schedule appointments and organize files for Hearing Care Professionals
- Maintain and manage client accounts, fostering strong relationships
- Collaborate with insurance companies for successful billing operations
- Assist with device cleanings and minor repairs, with training provided
Requirements:
- Strong communication and customer service skills
- Experience in accounts receivable is an asset
- Ability to travel to different clinics as needed
- Positive attitude and eagerness to learn
- Commitment to helping others and growing your knowledge
Bring your passion for service excellence and commitment to client care to Connect Hearing in Qualicum Beach.
Connect Hearing Customer Care Role employer: Sonova Group
At Sonova, we pride ourselves on being an exceptional employer that fosters a collaborative culture and prioritizes employee growth. Our commitment to diversity and inclusion, coupled with a rich benefits plan and flexible hybrid work options, ensures that our team members can thrive both personally and professionally while making a meaningful impact in the field of hearing health.
