Deliver exceptional customer service as a Customer Care Representative at Connect Hearing in Sudbury, Ontario. Support clients in person, by phone, and email.
Reporting to the Regional Clinic Manager, this position supports a retail clinic environment within Connect Hearing Canada and Sonova. You will schedule appointments, organize files, maintain client accounts, and build relationships. The work also includes insurance coordination, account reconciliation, and assisting with device cleanings and minor repairs.
Key Responsibilities:
- Provide customer service in person, by phone, and email
- Schedule appointments for Hearing Care Professionals
- Organize clinic files and maintain client accounts
- Coordinate third-party billing with insurance companies
- Assist with cleanings and minor device repairs
Requirements:
- Strong communication and customer service skills
- Experience reconciling accounts receivable, or willingness to learn
- Alignment with helping others
- Availability to travel to other clinics
- Passion for learning and growing knowledge
Bring customer service, account coordination, and communication skills to support Connect Hearing clients and clinic professionals in Sudbury.
Customer Care Representative Sudbury in Alton employer: Sonova Group
At Sonova, we pride ourselves on being an exceptional employer that fosters a collaborative culture and prioritizes employee growth. Our commitment to diversity and inclusion, coupled with a rich benefits plan and flexible hybrid work options, ensures that our team members can thrive both personally and professionally while making a meaningful impact in the field of hearing health.
