At a Glance
- Tasks: Provide exceptional customer service and manage client accounts in a fast-paced environment.
- Company: Join Connect Hearing, a leading network of hearing care clinics in Canada.
- Benefits: Earn $20–$23/hour, enjoy health benefits, 3 weeks vacation, and personal days.
- Other info: Opportunities for professional development and education sponsorship available.
- Why this job: Make a real difference in clients' lives while growing your skills in a supportive team.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 27 - 30 $ per hour.
Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative!
Who we are: Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.
Hours: Monday-Friday 9:00am-5:00pm/one hour unpaid lunch/35 hours total weekly
A day in the life of a Customer Care Representative involves:
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinic's Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assisting with cleanings and minor in-clinic device repairs – don't worry, training provided!
What you get in return:
- This role offers an hourly wage of $20–$23, based on experience.
- Extended Health Benefits Package from day one
- 3 weeks vacations to start, increasing with tenure
- 6 days of personal time in your first year
- Additional days off, including your Birthday!
- Eligible for a Monthly Bonus
- Growth and development opportunities including education sponsorship
We'd love to hear from you if:
- You possess strong communication and customer service skills
- You have experience or would enjoy working on and reconciling accounts receivable
- You are aligned with our value of helping others
- You are available to travel to other clinics as well
- You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge
More About Us: We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation. Connect Hearing is proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry.
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Customer Care Representative – Sudbury in Alton employer: Sonova AG
Sonova AG offers a competitive remuneration package and professional development opportunities, promoting a safe and healthy workplace. Employees are part of a passionate team dedicated to making a difference in clients' lives through exceptional customer service. The company fosters a supportive work culture that values growth and excellence.
