Lead automotive SaaS customer relationships through retention, renewals, and product adoption while traveling 60–75% across an assigned dealer territory.
As Solera's Account Manager for Dealer Solutions, you own relationships with automotive dealer rooftops and groups. You manage existing accounts, not new logo acquisition. Your work spans DMS, CRM, Service, and Marketing solutions, partnering with Performance Managers, Product SMEs, Professional Services, Customer Success, and Support to improve adoption and business outcomes.
Key Responsibilities:
- Serve as primary contact for dealer leadership and OEM field representatives
- Own renewal preparation, negotiation, and contract execution
- Build annual and quarterly account plans
- Drive cross-sell and upsell across the solution portfolio
- Monitor utilization, satisfaction, support trends, and performance KPIs
Requirements:
- Three to six or more years in automotive SaaS or dealership technology
- Understanding of fixed operations, variable operations, CRM, and marketing workflows
- Experience managing retention and expansion across customer accounts
- Excellent communication, relationship-building, and presentation skills
- Ability to analyze data and recommend customer actions
Apply automotive dealership expertise, account planning, and customer leadership to strengthen Solera Dealer Solutions relationships and outcomes.
Automotive SaaS Account Manager in Ottawa employer: Solera Holdings, LLC.
Solera Dealer Solutions is an exceptional employer located in Halifax, offering a dynamic work culture that prioritizes employee growth and development. With a focus on strategic account management, employees benefit from comprehensive training, competitive compensation, and the opportunity to work closely with industry leaders in the automotive sector. The company fosters a collaborative environment where innovative ideas are encouraged, making it a rewarding place for those looking to make a meaningful impact in their careers.
