Gestionnaire de comptes clés / Key Account Manager in Québec

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

The Key Account Manager manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. The Key Account Manager’s sole focus is to maintain revenue, price capture and to improve gross profit. The Key Account Manager may work on attaining new business where appropriate.

• Maintain and build assigned business relationships.
• Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
• Sell new business and new applications in your territory – develop and implement sales plans on new opportunities.
• Work closely with extended commercial team (ie Corporate Accounts, Regional Marketing, Pricing, and Applications) to understand business requirements and market needs.
• Manage profitability of the account (pump settings, pricing, accounts receivable).
• Establish, maintain and prioritize an accurate and current sales funnel.
• Review territory applications and processes/procedures for safety improvements.
• Independently perform non-routine and moderately complex assignments.
• Conduct research assignments, evaluate processes, analyze data, and may develop recommendations.
• In a technical position, all recommendations should be driven by technical analysis.
• May provide leadership and direction to lower-level employees.
• Achieve customer satisfaction to ensure optimal retention of existing business and growth of new business.

Qualifications:

• Bachelor's Degree in Science or another technical field; relevant industry experience may be considered in lieu of a technical degree.
• Bilingual in French and English preferred.
• Ability to travel 15-20% within the territory, including Montréal, Gatineau, Ottawa, Cornwall, Napanee, Timmins, Ontario.
• 3-5 years of experience in industrial water treatment solutions; direct water treatment experience strongly preferred.
• Comfortable working in mid- to heavy-industrial environments.
• Demonstrated success solving complex and non-routine technical problems.
• Experience managing complex projects and multiple priorities.
• Strong relationship-building and customer management skills.
• Proven ability to learn and apply new concepts, technologies, and solutions.
• Ability to work independently and provide leadership, coaching, or influence to indirect reports and cross-functional teams.
• Experience working effectively across multiple organizational levels to achieve business objectives.
• Experience utilizing a consultative sales approach and managing strategic customer relationships.