Product Manager, Frontline Operating System

Primary location: HELSINKI. We are looking for a Product Manager for the Frontline Operating System product team at SOK Marketkauppa. The workplace is our Helsinki office, Ässäkeskus, where we meet with colleagues several times a week. Depending on the tasks, you can also work flexibly remotely part of the week.

As a Product Manager, you will be responsible for the development of the Frontline Operating System product, leading the transition from a decentralized state with multiple separate systems to a unified, user-friendly, and mobile digital environment. In the role of Product Manager, you ensure a business-oriented perspective in decision-making and work with the team to ensure that the developed solutions create a cohesive and high-quality digital employee experience.

Your daily tasks include:

• Prioritizing development together with the team and key stakeholders according to OKR goals and the roadmap, ensuring it supports both business objectives and frontline user needs.
• Acting as a link between store personnel, HR, business, design, and technology, and collaborating closely with other product development teams and business management in decision-making.
• Participating in continuous discovery processes, interpreting user observations, and prioritizing development actions.
• Monitoring the realization of customer and business value in development work through KPI metrics and other objectives.
• Ensuring that the quality of the user experience remains a key criterion in decision-making.

What kind of expert are we looking for?

We are looking for someone who can combine user experience, business objectives, and technological solutions in a way that genuinely adds value to store work and its management. The position requires strong product management skills and experience in demanding software development in a multidisciplinary team.

We hope you have:

• At least five years of experience in product management roles and experience in an environment where excellent user experience, mobile product development, or consumer applications have been at the core of development work.
• Strong understanding of building digital user experiences in mobile-based solutions, as well as knowledge of usability testing and iterative development.
• Experience in applying product discovery in product development and the ability to operate in a demanding field environment.
• Understanding of utilizing artificial intelligence in interfaces, applying natural language solutions in practical work environments, and gamification mechanisms and their use in developing employee experience.
• Strong collaboration, communication, and influencing skills with fluent Finnish and English language skills.
• A relevant educational background (master's degree in business, design, computer science, or engineering).

We consider it an advantage if you have:

• Experience in developing digital solutions aimed at frontline users and in operational environments such as retail, logistics, healthcare, or other operational sectors.
• Experience in utilizing gamification in product development.

Why choose us?

In this role, you will have an impact on the daily work environment of thousands of store employees and supervisors. The solutions you develop will directly affect work smoothness, operational efficiency, data availability, and employee experience. At the same time, you will help build a new type of digital work environment where mobile use, data-driven approaches, user experience, artificial intelligence, and gamification come together as a whole.

Additionally, good and effective work is rewarded, and every employee is included in performance-based compensation. You will have access to Finland's most extensive employee benefits, which means discounts on food, restaurants, hotels, electronics, cosmetics, rain gear, appliances, and even car washes. Working with us makes life outside of work a little easier and a lot more fun. You can read more about our benefits HERE.

S Group is Finland's largest private employer, so opportunities do not run out here. Our career paths are often long, sometimes winding, but always full of opportunities. We are a domestic corporate group. Our tax euros mostly remain in the local area, as do the benefits from procurement and construction. The significant impact of SOK and the entire S Group brings meaning to everyday work.

Employee satisfaction is important to us, and according to our workplace community survey, 86% of our staff would recommend us as an employer. We are also one of the most attractive employers among professionals in the commercial sector (Universum, 2025). Our work is guided by S Group's common leadership promises: I dare, I appreciate, and I implement.

At S Group, we are committed to working for a diverse and non-discriminatory work environment that respects and values the uniqueness of all our employees.