Job Purpose
The Training and Onboarding Coordinator is responsible for the training and
onboarding process for customers
Duties and Responsibilities
- Be the face of Sofvie for the initial stages of a client's setup, setting the stage for exceptional customer experience.
- Training and educating clients on how to effectively utilize Sofvie
- Developing training plans
- Planning, leading, and monitoring the entire onboarding process
- Working collaboratively with the team and other departments to drive change, improve process, and facilitate standardization
- Communicating with and accommodating customers while delivering excellent customer outcomes
- Leading client status calls to inform the team of project progress, tasks accomplished, and deliverables needed
- Working with all other departments involved in onboarding to complete implementation on time and help enhance product functionality
- Training internal employees
Qualifications/Education
- Completion of a college diploma/certificate or bachelor's degree in a relevant field of study
Experience
- 2-3 years experience in a similar role
Knowledge and Skills
- Healthy customer obsession and focus on delivering exceptional client experience
- Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
- Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
- Comfort and confidence facilitating 'in person' live sessions through MS Teams
Working Conditions
While performing the responsibilities of the Training and Onboarding Coordinator, the
employee will be working Monday to Friday business hours in an office workspace.
The mental demands of this position include relating to others, directing, controlling
and planning, working under pressure to meet time sensitive deadlines, absorbing
and retaining information quickly, and maintaining concentrated attention for
prolonged periods of time.
Reasonable accommodations can be made to enable individuals with disabilities to
perform the essential functions of the Training and Onboarding Coordinator position.
