Design AI customer service integrations with Ada as a Senior Solutions Architect, using APIs, SDKs, and technical discovery expertise. Guide enterprise clients from pre-sales through launch. As a Senior Solutions Architect, you will advise clients and deal teams while shaping deliverable solutions beyond out of the box. You will translate business goals into technical requirements, connect Ada’s AI Agent with business systems, and improve automated resolution. The work spans complex B2B sales cycles, bespoke solution design, and production delivery with engineers. Key Responsibilities:
Own solution architecture for complex, nonstandard customer deals Lead technical deep dives with business and engineering teams Connect Ada’s AI Agent to client systems and data Design POCs and drive bespoke solutions into production Advise Customer Success on strategic account solutions Requirements:
Six or more years in customer-facing technical roles Experience with REST APIs, webhooks, SDKs, and event-driven patterns Technical leadership across complex B2B sales cycles Experience with CRM and contact centre platforms Hands-on Python or JavaScript, AWS, and coding agents Apply your AI agent, integration architecture, and client advisory expertise to Ada’s enterprise customer service solutions.
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Senior AI Solutions Architect in Toronto employer: Software Directory
At PolicyMe, we pride ourselves on being a remote-first startup that is revolutionizing the insurance industry with cutting-edge technology and a collaborative work culture. Our commitment to employee growth is evident through generous professional development budgets, regular performance reviews, and a supportive team environment that values autonomy and accountability. With competitive compensation, comprehensive benefits, and the opportunity to work from anywhere in Canada, joining us means being part of a high-performing team dedicated to making insurance simpler and more accessible for all Canadians.
