Administrator, Agility Program in Calgary

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The Strategic Resourcing Project Administrator will be an integral part in lining up the right professional for the engagement and ensuring a smooth process occurs for both parties.

What You’ll Do

• Prepare, route for signature, and maintain fully executed Legal Resource agreements, contract extensions, and Project Change Requests (PCRs).
• Manage engagement setup and closure in FinancialForce (Certinia), including project details, milestones, and financial closure for contract, partner, and internal bench resources.
• Review and approve contractor, partner, and internal bench resource timecards across Softchoice and partner timecard systems, resolving discrepancies before processing.
• Manage escalations on active engagements, resolving issues directly or routing them to the appropriate team.
• Track Scope of Work (SOW) documents in process to ensure proper sign-off and execution.
• Act as point of contact for client invoicing enquiries, partnering with the Billing Analyst and AR team to resolve issues.
• Run and consolidate timecard, hours, and budget reports for clients and leadership as required.

What You’ll Bring To The Table

• Working knowledge of service delivery concepts, processes, and procedures.
• Experience working with timecard, invoicing, or project financial systems (e.g., FinancialForce/Certinia) is an asset.
• Basic understanding of IT terminology and types in roles.
• Excellent listening, interpersonal, written, and oral communication skills.
• Self-starter, motivated with a keen eye for detail.
• Highly organized with the ability to prioritize.
• Post-secondary degree.

Compensation

A reasonable estimate of the current base pay range for this position in Canada is $54,000 to $68,000, annually. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification.

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Our Commitment To Your Experience

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely.