Project Communication & Change Manager in Winnipeg

Grow your career with a company that shares your passion! Our Sodexo team has an exciting new client opportunity to join Sodexo as our next Project Communications & Change Manager located in Ontario, Canada. At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities. Our purpose is to create a better everyday for everyone to build a better life for all.

Accountable for deploying and executing the ERP change management framework through ADKAR methodology (Awareness, Desire, Knowledge, Ability & Reinforcement) that enables employees, managers, leaders and other stakeholders to engage, adopt and use the ERP Core effectively. Proactive communications capability - reaching executives, managers and employees with clear, consistent, audience-specific messaging - is a critical enabler of Awareness and Reinforcement and a key driver of adoption speed, ultimate utilization and proficiency.

Regions within Scope: COEU, FRANCE, UK&I, BRAZIL & NORAM

Responsibilities include:

• Understand the ERP Program context and expected business benefits from the solution in order to support employees' change journey.
• Understand the process changes within the selected functions to identify impacted persons and set adapted communication and training strategies and plans.
• Get buy-in from key stakeholders and manage resistance to change.
• Ensure synchronization between change management plan and project plan.
• Ensure that employees receive the necessary training and support to effectively use the new processes and tools being implemented.
• Work in an international environment: support SME from Regions within scope.
• Execute Communication strategy and Communication plan at project level following global ERP deployment methodology.
• Support execution of Change strategy and Change plan at project level following global ERP deployment methodology.
• Handle communications actions and mobilization events at local level.
• Develop and maintain effective relationships with key stakeholders to ensure their buy-in and support.
• Design, develop and deliver customized training programs for employees following Program guidelines.
• Track and report communication & change management activities to ensure their effectiveness and efficiency.
• Ensure the transfer/capitalization of knowledge including onboarding of newcomers on the project in the selected countries.
• Conduct change impacts assessment, personas, heat maps, and stakeholder analysis.
• Implement Change management plan according to change management strategy.
• Develop communication strategy and plan including setting up appropriate communication channels.
• Develop Sponsor Plan to target Awareness, Desire and Reinforcement.
• Develop People Manager Plan to target all ADKAR elements.
• Support training strategy and plan to target Knowledge and Ability.
• Manage feedback, questions and continuous improvement actions.
• Measure, adapt and sustain adoption through various assessments and feedback mechanisms.

Qualifications:

• Experienced profile with at least 5 years of experience in Communication & Change Management within international scope, preferably in ERP implementation projects.
• Strong knowledge of Communications strategy and planning.
• Ability to build audience-specific communication plans.
• Excellent written and verbal communication skills in English (French verbal/written language skills is a very strong asset).
• Operational knowledge of one of the 3 functional scopes covered by the ERP project: Food, supply or finance.
• Change management certification is a plus.

What Makes Sodexo Different:

• Flexible work environment.
• Competitive compensation & great employee benefits.
• Training and development programs.
• Countless opportunities for growth.
• Corporate responsibility & sustainability.
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process. Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo. Please note that only those candidates under consideration will be contacted.