Retail Food Service Manager in Hamilton

Grow your career with a company that shares your passion! Sodexo has an exciting new opportunity to join Sodexo as our next Retail Food Service Manager located in Hamilton, ON. At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities. Our purpose is to create a better everyday for everyone to build a better life for all.

How You’ll Make an Impact:

• Responsible for successfully coordinating and directing retail dining operations for the site.
• Direct daily operations including working with the Executive Chef on menus and promotions, purchasing/ordering, inventory, scheduling.
• Manage financials for the retail program including labour cost, food cost, inventory, equipment and materials.
• Supervise, mentor, and monitor supervisors and evaluate performance to ensure a high level of productivity and the best use of team member capabilities.
• Ensure that the annual retail objectives are achieved.
• Maintain operating standards and implement quality improvements.
• Promote and assist in the marketing of the retail program.
• Constant analysis of the retail performance; identifying efficiencies and areas of opportunity.
• Ensure compliance of all Company and Client standards and Provincial/Federal Legislation.
• Ensure compliance to all Food Safety and Physical Safety Policies and Procedures.

Qualifications What You’ll Need to Succeed:

• Minimum 5 years’ experience in a busy retail environment in a management role, multiple offerings an asset.
• Ability not only to lead the team to deliver on an innovative and high quality retail program, including branded concepts, but also to lead and inspire your team to look for ways to improve on what we already do to ensure we are exceeding the students’ expectations.
• Experience in running and evaluating successful promotions.
• Ability to work under pressure in a fast paced, team-centric and safety driven environment.
• Proven organizational skills and strong computer/technology capabilities including Microsoft Office use and Social Media.
• Exceptional communication and interpersonal skills to effectively communicate with customers, clients and staff.
• Ability to work, problem solve and provide solutions independently.
• Genuine desire to provide customer service experiences beyond expectations.
• A passion for food, people and service excellence.
• A genuine desire to grow and learn.

What Makes Sodexo Different:

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment.
• Competitive compensation & great employee benefits.
• Training and development programs.
• Countless opportunities for growth.
• Corporate responsibility & sustainability.
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process. Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.