Elevate enterprise success at Socket as a Technical Account Manager. Focus on customer satisfaction and technical integration in a remote-first environment.
As a Technical Account Manager, you own the post-sale journey for large enterprise accounts, ensuring they effectively utilize Socket's solutions. Your role involves leading technical onboarding, conducting health checks, and addressing any issues that may arise. Collaborating with cross-functional teams, you will leverage your knowledge of CI/CD and security practices to enhance customer outcomes.
Key Responsibilities:
- Manage relationships and ensure customer success post-sale
- Lead technical onboarding for new enterprise clients
- Resolve technical issues through effective troubleshooting
- Conduct architecture reviews and assessments
- Provide workshops and training to enhance product adoption
Requirements:
- 4+ years of experience in a technical customer-facing capacity
- 2+ years in enterprise account management
- Familiarity with CI/CD platforms and APIs
- Ability to troubleshoot alongside engineering teams
- Effective communication skills across all levels
Bring your technical expertise and commitment to customer advocacy to help enterprises thrive with Socket.
Socket Technical Account Manager for Enterprises in Ottawa employer: Socket
At Socket, we pride ourselves on being an exceptional employer that champions employee growth and satisfaction in a remote-first environment. Our collaborative work culture fosters innovation and allows you to make a meaningful impact on enterprise success while enjoying flexible work arrangements. With opportunities for professional development and a focus on customer advocacy, joining our team as a Technical Account Manager means being part of a dynamic organization dedicated to your success and the success of our clients.
