At a Glance
- Tasks: Lead vendor governance and performance management across the Print & Post ecosystem.
- Company: Join a leading global financial services company committed to diversity and inclusion.
- Benefits: Competitive salary, hybrid work model, and customizable benefits package.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Shape vendor strategies and drive impactful improvements in a dynamic environment.
- Qualifications: Experience in vendor governance and strong analytical skills required.
The predicted salary is between 138600 - 169400 $ per year.
The Manager, Vendor Governance & Performance owns cross-vendor consistency, performance management, and governance across the full Print & Post vendor ecosystem. Moves the function from decentralized, manager-led vendor oversight to a standardized, performance-driven model - without replacing the day-to-day vendor execution owned by the production managers. Owns the materials-standardization program and the continuity/backup standard across P&P and standardizes vendor invoice formats and data feeds to enable reconciliation and automation.
Role Purpose: Establish an enterprise governance layer over how vendors are managed across Print & Post - driving standardized specifications, performance frameworks, and consistency, while partnering with Procurement on vendor strategy, RFP readiness, and consolidation.
Core Responsibilities:
- Establish and maintain standardized vendor specifications and consistency - including the materials-standardization program (envelopes, base stock, SKU rationalization).
- Develop and manage vendor performance frameworks, scorecards, and QBR cadence/reporting, including vendor SLA measurement.
- Own the continuity/backup standard - how backups and cross-training are documented across P&P.
- Standardize vendor invoice formats and data feeds to enable reconciliation and automation.
- Monitor cross-vendor performance trends and drive corrective actions.
- Support vendor strategy, RFP readiness, and consolidation opportunities with Procurement.
- Identify cost, efficiency, and continuous-improvement opportunities across vendors.
Required Qualifications:
- Experience in vendor governance, performance management, procurement, or supplier management.
- Strong analytical and framework-building capability (scorecards, SLAs, QBRs).
- Experience driving standardization and continuous improvement across multiple suppliers.
- Stakeholder management and (developing) people leadership capability.
Preferred Qualifications:
- Print / mail / production vendor experience (or demonstrable ability to ramp quickly).
- Experience with RFP processes, vendor consolidation, and contract/performance governance.
- Manulife/insurance or financial-services industry context.
Print & Post Industry Prerequisites & Operating Principles:
- Industry knowledge: Print/Post Foundations; Finance & Job-Costing; Materials & Inventory; Data, Billing & Reconciliation; Compliance & Data Privacy; Digital Adoption; Continuity & Backup; SLA & Delivery Performance.
- Operating principles: No Touch Workflow; Digital First, Not Digital Only - we print what is Required and Requested; Assertive & Proactive; Sound Judgment & Disciplined Escalation.
When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.
Manager, Vendor Governance & Performance in Toronto employer: Société Financière Manuvie
At Manulife, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and growth. Our hybrid work environment in Toronto allows for flexibility while providing comprehensive benefits, including customizable health plans and generous paid leave. We are committed to empowering our employees to shape their careers and support their well-being, making us an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Société Financière Manuvie Recruitment Team
