Drive the FutureChoice service model as a Senior Manager with Manuvie in a remote setting. Utilize strong business acumen to influence operational priorities and improve customer journeys.
Manuvie is seeking a Senior Manager to enhance the service model for the FutureChoice program. This role is pivotal in translating program iterations into actionable strategies, requiring an individual contributor with extensive experience in service transformation. You'll collaborate across functions, operationalize model requirements, and ensure alignment with crucial business teams.
Key Responsibilities:
- Lead evolving service model through product and customer journey changes
- Assess iterations for service impact, capabilities, and training needs
- Define gaps and requirements for service model operationalization
- Translate analysis into recommendations and actionable plans
- Manage multiple concurrent workstreams and maintain deadlines
Requirements:
- Proven experience in service-model design and transformation
- Strong analytical skills for evaluating impacts and gaps
- Excellent communication and facilitation abilities
- Ability to influence without direct authority
- Experience in retirement or financial services preferred
Become a key player in shaping customer experiences and operational strategies at Manuvie.
Senior Manager for Service Model Transformation in Ottawa employer: Société Financière Manuvie
At Manulife, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and growth. Our hybrid work environment in Toronto allows for flexibility while providing comprehensive benefits, including customizable health plans and generous paid leave. We are committed to empowering our employees to shape their careers and support their well-being, making us an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Société Financière Manuvie Recruitment Team
