Drive success for enterprise clients at Ribbon as the Customer Success Lead. This hands-on role focuses on customer relationships and establishing scalable success processes immediately.
You will play a critical role in customer engagements, from onboarding to renewals, ensuring they maximize their use of Ribbon's innovative AI solutions. As a pioneer in this position, you'll shape the Customer Success landscape while driving measurable outcomes and strategic account growth.
Key Responsibilities:
- Oversee the entire customer lifecycle from onboarding to renewal
- Conduct business reviews and manage escalations effectively
- Build and enforce the Customer Success framework
- Drive user adoption and business metrics to showcase success
- Identify risks and opportunities across key accounts
Requirements:
- 5–7 years of experience in Account Management or similar roles
- Strong relationships with enterprise clients and stakeholders
- Proficiency with CRM systems like Attio
- Exceptional organizational and leadership skills
- Familiarity with HR tech, enterprise software, or AI products is a bonus
Contribute to transforming the hiring landscape by ensuring customer success at Ribbon.
Lead Customer Success at Ribbon in Toronto employer: Social Leverage
Ribbon is an exceptional employer that offers a unique opportunity to shape the future of AI-powered interviewing from its vibrant Toronto location. With a competitive salary, meaningful equity, and a strong focus on employee well-being through health stipends and annual international offsites, Ribbon fosters a collaborative and innovative work culture. Employees are encouraged to think like owners, with ample opportunities for growth and direct impact on the company's success in a fast-paced startup environment.
