Support CAA Members with travel planning, insurance information, and product transactions while delivering knowledgeable customer service in the store.
As a Member Services Counsellor, you will process inquiries about memberships, benefits, travel routings, reservations, and CAA services. The position provides hands-on insurance experience and requires achieving FOI and IWS licensing. You will use maps, CAA partner websites, Microsoft Office, and SAP while following established procedures for transactions, records, and service resolution.
Key Responsibilities:
- Process membership, travel, reservation, and insurance inquiries
- Counsel Members on routes, destinations, roads, tolls, and mileage
- Identify and sell relevant CAA products and services
- Verify information and complete SAP data entries
- Resolve product and service problems through investigation
Requirements:
- Post-secondary education in Insurance or Travel preferred
- Working knowledge of Microsoft Windows and Office applications
- Knowledge of maps, geography, destinations, and reference materials
- One to two years of similar or related experience
- Availability Monday to Saturday, 9:00 a.m. to 5:00 p.m.
Bring customer service, travel knowledge, and insurance focus to CAA Club Group Member support and transactions.
Member Services Counsellor Insurance Travel employer: Sobkow Technologies Inc.
Itinerant Consulting is an exceptional employer for those looking to make a significant impact in the building envelope and rooftop inspection industry. As a startup, we foster a dynamic work culture that encourages innovation and initiative, offering unique opportunities for personal and professional growth. With in-house drone pilot training and the potential for equity in the business, we provide a rewarding environment for motivated individuals ready to take on challenges and help shape the future of our company.
