Deli Manager

The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.

Here’s where you’ll have an impact:

• People Leadership
  • Create a coaching and development culture for all employees, which embraces a passion for food
  • Demonstrate outstanding leadership, while serving as a role model
  • Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
  • Communicate operational requirements/changes to department employees
  • Manage store operations as required
• Customer Offering
  • Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
  • Provide superior customer service to meet customer needs
  • Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
  • Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
  • Execute Winning Conditions as required
• Policy/ Regulatory Adherence
  • Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
  • Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
• Financial
  • Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
  • Manage the department budget
• Personal/ Professional Development
  • Thorough understanding of all relevant company programs; attend training as required
  • Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies
• Employee Engagement
  • Act as the employer of choice by actively supporting an environment of employee engagement
  • Initiate, support, participate and lead community and charitable events and activities
• Other Duties
  • Coordinate maintenance of department equipment and repairs
  • Provide feedback for continuous improvement
  • Maintain a clean and safe working environment as per Company requirements
  • Other duties as required

What you bring to the table:

• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient in use of Microsoft Office Suite
• Ability to work independently in a fast-paced environment