Support mechanical seal purchases and repairs for John Crane Canada through customer service, quotations, and order processing. This full-time position serves manufacturing customers.
The Order Management Coordinator assists customers with product applications, pricing, complaints, problems, and emergency calls. You will interpret customer requirements and drawings, compile bills of materials, and coordinate orders with Engineering, Purchasing, Assembly, Manufacturing, and Invoicing. The position also maintains reference information and supports delivery commitments.
Key Responsibilities:
- Assist customers with mechanical seal purchases and repairs
- Handle complaints, problems, and emergency customer calls
- Interpret requirements and drawings for order entry
- Identify returned materials and assist walk-in customers
- Maintain procedures, product lists, pricing, and quotation files
Requirements:
- Two years of manufacturing customer service experience
- Experience creating and processing customer orders
- Experience requesting and preparing quotations
- Strong written and verbal communication abilities
- Mechanical Technologist or Technician diploma preferred
Apply customer service, quotation, drawing interpretation, and order processing skills supporting John Crane Canada mechanical seal customers.
Mechanical Seal Customer Service Coordinator in Edmonton employer: Smiths Group
At John Crane, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in Stoney Creek. Our CNC Machinists benefit from comprehensive training programs, opportunities for career advancement, and a commitment to safety and quality in precision manufacturing. Join us to be part of a team that values your expertise and supports your professional growth while contributing to the energy sector.
