At a Glance
- Tasks: Repair and maintain dental handpieces while providing top-notch customer service.
- Company: Join DentX, a leader in innovative dental solutions.
- Benefits: Competitive pay, hands-on experience, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for growth and learning.
- Why this job: Be part of a fast-paced team making a real difference in dental care.
- Qualifications: 3 years in dental equipment repair and strong communication skills.
The predicted salary is between 45000 - 55000 $ per year.
ABOUT DENTX
DentX is a dental solutions company working with industry partners to deliver state of the art dental products and services. Leveraging its growing network of dental lab and technology suppliers, DentX is offering handpiece repairs and sales and maintenance services.
Reporting to the Sales Manager, the Employee will be responsible for performing maintenance, repairs, and rebuilds of dental handpieces and related equipment as well as providing an excellent customer experience over the phone, in person or via email. Further tasks include invoice processing and inventory management. Our ideal candidate is professional, business focused, calm under pressure, a multi-tasker, sees all sides of the situation and is comfortable asking the right questions to help support the business needs. If you enjoy working in a fast-paced environment, where change is part of the everyday, we want to hear from you!
Responsibilities:
- Perform maintenance, repairs, and rebuilds of dental handpieces.
- Develop a maintenance schedule for in-house equipment and perform regular tests.
- Placing orders with suppliers, creating quotes and invoices with a high level of accuracy.
- Generate and distribute repair reports and other documentation as required by the customer.
- Manage inventory levels of parts and supplies used in the repair of dental handpieces.
- Answer customer calls and emails in a timely and professional manner.
- Coordinate the pick-up and delivery of handpieces.
- Track case progress and coordinate with other team members.
- Provide excellent customer service at all times.
- Perform other duties as assigned.
Qualifications:
- 3 years' experience in dental equipment repair or related fields.
- Mechanical inclination and attention to detail.
- Possess good manual dexterity skills.
- Proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, Visio.
- Self-starter and results oriented.
- Excellent oral and written communication skills with the ability to communicate with employees and management.
- Ability to handle situations professionally with sensitivity, diplomacy and tact.
Handpiece Service Technician in Gatineau employer: Smile Innovations Group
At DentX, we pride ourselves on being an exceptional employer that values innovation and teamwork in the dental solutions industry. Our supportive work culture fosters professional growth through continuous learning opportunities, while our commitment to employee well-being ensures a balanced work-life environment. Located in a vibrant community, we offer unique advantages such as flexible scheduling and a collaborative atmosphere that empowers our Handpiece Service Technicians to thrive and make a meaningful impact.
