Cloud Engineer – Remote in Toronto

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients every day!

The Cloud Engineer (Automation) is responsible for designing, building, operating and improving production-grade automation for Smile Digital Health, its clients and partners. This role will be responsible for the pipelines, infrastructure as code, environments and recovery procedures that the platform runs on. This Engineer will merge direct platform engineering expertise with driving strategic changes in how the department designs, deploys, and maintains its infrastructure.

Key responsibilities include:

• Own build and release engineering by reviewing the current repositories and CI setup, then consolidate duplicated Azure DevOps pipeline YAML onto shared reusable templates with change detection and automated quality gates.
• Identify and eliminate manual efforts for cross-functional teams and replace them with scheduled, auditable automation.
• Implement GitOps-based continuous delivery - declarative, Git-driven deployments with automated reconciliation, drift detection and rollback.
• Automate line-of-business environments end to end, provisioned and torn down on demand across every Azure service and application involved.
• Automate business continuity and disaster recovery through backup validation, restore and failover, recurring DR drills, and measured RTO and RPO.
• Ensure Helm and Terraform are easy to upgrade by charting reuse and configuration validation, versioned modules, and state boundaries that limit how far an upgrade reaches.
• Run in-cluster platform services deployed through Helm, harden workloads for availability and capacity.
• Ensure that the Terraform configuration is regularly maintained.
• Build and maintain Build Agent images for streamlining tooling available for the builds.
• Automate the guardrails such as policy-as-code, security and IaC scanning in the pipeline, and alerts and dashboards defined as code.
• Implement AI-assisted engineering in the platform team’s day-to-day work.
• Contribute to the department’s AI enablement, package knowledge into reusable skills and runbooks in the shared skill library.
• Work with the development and operations teams to find automation gaps, prioritize them, and close them.
• Troubleshoot production and staging issues and document what you automate so others can operate it.

Requirements:

• 6+ years of hands-on cloud engineering, DevOps and/or platform engineering experience, including at least 1-2+ years with infrastructure as code and CI/CD automation on Microsoft Azure in production.
• Post-secondary education in Computer Science, Engineering, or similar and/or equivalent work experience.
• Practical in-depth knowledge and expertise in Terraform, Helm and Azure DevOps pipelines, and GitOps delivery.
• Strong Terraform skills including experience with module design, provider version management, state management and refactoring.
• Expertise in Helm chart authoring and refactoring, including recent experience with Kubernetes and AKS.
• Demonstrated knowledge across Azure and observability as code.
• Hands-on experience automating backup, restore and failover with measured RTO and RPO.
• Hands-on experience with agentic coding tools, keeping confidential data out of them and reviewing what they produce.
• Hands-on experience running, hardening and right-sizing production workloads on Kubernetes.
• Strong Python and Bash skills, able to build maintainable tooling.
• A demonstrable record of replacing manual processes with automation.
• FinOps practice and Azure Cost Management, an asset.
• Regulated environment experience (healthcare, PHI), an asset.

Certifications:

• HashiCorp Terraform Associate; Microsoft AZ-104, AZ-400, AZ-305; CKA or CKAD, an asset.
• Observability as code with Azure Monitor, Grafana, Prometheus, or OpenTelemetry; Azure cost optimization, an asset.

Some of the benefits we offer:

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply.