Lead AI-driven customer marketing at Clio from Burnaby, Calgary, or Toronto, using journey architecture and behavioral data to improve adoption. This 12 month contract centers on customer engagement. As Senior Customer Marketing Manager, you will craft and execute strategies for product adoption and engagement. You will architect customer journeys, apply next-best-action logic, and build AI into lifecycle marketing. The work connects Marketing, Sales, and Customer Success through measurement and clear operating systems. Key Responsibilities:
Architect behavior-based journeys from onboarding through expansion Define triggers, actions, and cross-functional journey ownership Run webinars, social content, and community posts Translate releases into customer adoption campaigns Track engagement, adoption, and program performance metrics Requirements:
5+ years in B2B SaaS customer or lifecycle marketing Experience with AI-powered automation or predictive scoring Expertise with Salesforce, HubSpot, Pendo, Deeto, or similar Strong communication, analytical, and problem-solving skills Cross-functional collaboration and project management experience Apply strategic vision, AI tooling, and customer journey expertise to advance product adoption and engagement at Clio.
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Senior AI Customer Marketing Manager in Toronto employer: Sliced Bread Ltd.
Clio is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the legal tech industry. With a focus on employee growth, Clio offers ample opportunities for professional development and innovation, all while being located in vibrant cities like Toronto, Vancouver, or Calgary. Join us to drive meaningful change and be part of a team that values creativity and teamwork in delivering cutting-edge solutions for legal professionals.
