Remote - Canada Full-time Salary not specified
Customer Experience Manager Location:
Remote (Canada)
Responsibilities
Develop and implement strategies to improve customer interactions, product adoption, usage, loyalty, satisfaction, and retention.
Proactively engage customers to understand their needs, gather feedback, and promote product enhancements.
Build relationships with customer administrators and advise them on platform adoption and best practices.
Represent Cority in customer user groups and communities, and build long-term customer partnerships.
Lead online training sessions and improve customer learning through release videos, webinars, and round tables.
Coordinate the Learn & Connect series, including scheduling, participation, and topic selection.
Oversee the Net Promoter Score program, including surveys and follow-up on responses.
Develop the customer reference program and track reference engagements.
Collaborate with Sales, Operations, Support, Product, IT, Marketing, and Professional Services on customer experience initiatives.
Qualifications
Strong communication, problem-solving, relationship-building, organization, and presentation skills.
Experience building relationships with customer administrators and representing an organization to external customer groups.
Ability to analyze data and provide actionable customer experience insights.
Demonstrated ability to improve customer engagement, retention, and satisfaction.
Ability to learn new solutions and technology and work in a fast-paced, agile environment.
Post-secondary education in a related field such as business, software development, health and safety, or information technology.
#J-18808-Ljbffr
Customer Experience Manager in Winnipeg employer: Skillhub Solutions Inc.
Scotiabank is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Technical Lead in the GWMS Digital Client Services team, you will benefit from comprehensive professional development opportunities, competitive compensation, and a collaborative environment that values your contributions. Located in a vibrant city, Scotiabank offers unique advantages such as access to cutting-edge technology and a commitment to employee well-being, making it a rewarding place to advance your career.
