Lead guest service operations in Toronto as an Assistant Front Office Manager, supporting front-desk teams and daily hotel operations full-time.
This entry-level management role supports the front desk, bell and door staff, switchboard, and guest services. You will guide shifts, coach employees, monitor service quality, and address guest concerns. The position also supports occupancy, room revenue, credit policy, and front-office financial objectives.
Key Responsibilities:
- Guide front-desk shifts during daily front-office operations
- Coach employees and communicate performance expectations
- Monitor staffing, guest feedback, and service quality
- Resolve guest complaints and escalate issues appropriately
- Support occupancy, revenue, and credit-policy procedures
Requirements:
- High school diploma or GED plus two years' related experience
- Guest services, front-desk, or related operational experience
- Or a two-year degree in hospitality, business, or related studies
- No work experience required with the qualifying degree route
Support Marriott guest experiences through front-office leadership, employee coaching, service recovery, and operational oversight in Toronto.
Assistant Front Office Manager Toronto employer: Skillhub Solutions Inc.
Scotiabank is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Technical Lead in the GWMS Digital Client Services team, you will benefit from comprehensive professional development opportunities, competitive compensation, and a collaborative environment that values your contributions. Located in a vibrant city, Scotiabank offers unique advantages such as access to cutting-edge technology and a commitment to employee well-being, making it a rewarding place to advance your career.
