Remote - Canada Full-time CA$70,000 - CA$150,000 / year
About the role
BMO is seeking a Manager - AI Operations to monitor, optimize, and govern AI-enabled capabilities in its Virtual Connect contact centre, including conversational analytics and natural-language IVR. The role works with product, technology, analytics, and risk teams to support effective operations, measurable business value, and enterprise standards.
Responsibilities
- Support AI initiatives, planning, and strategic priorities for BMO Virtual Connect.
- Monitor performance, analyze operational results, and recommend improvements.
- Prepare regular and ad hoc reports and dashboards.
- Support operational and compliance risk management, including attestations and reporting.
- Coordinate with stakeholders and manage service or customer complaint escalations.
Qualifications
- Typically 5–7 years of relevant experience and a related post-secondary degree, or equivalent experience and education.
- Operational experience and an interest in AI; contact centre operations or cloud platforms such as Amazon Connect are assets.
- Strong communication, collaboration, analytical, problem-solving, influence, and data-driven decision-making skills.
- Availability Monday to Friday, 9 a.m. to 5 p.m. Eastern Time.
Compensation
Salary: $70,000–$150,000 per year. Compensation varies based on location, skills, experience, education, and qualifications.
Manager - AI Operations (Remote) in Ottawa employer: Skillhub Solutions Inc.
Scotiabank is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Technical Lead in the GWMS Digital Client Services team, you will benefit from comprehensive professional development opportunities, competitive compensation, and a collaborative environment that values your contributions. Located in a vibrant city, Scotiabank offers unique advantages such as access to cutting-edge technology and a commitment to employee well-being, making it a rewarding place to advance your career.
