Certn is hiring an Enterprise Customer Success Manager for an 18-month contract. The company is remote-first, and the role supports enterprise customers and complex integrations.
Responsibilities
- Develop and execute strategies to improve customer satisfaction, onboarding, retention, and revenue growth.
- Advocate for customers and provide strategic recommendations informed by industry trends.
- Analyze customer performance metrics and report insights and improvement opportunities to internal stakeholders.
- Identify churn risks and cross-sell and upsell opportunities; partner with Sales and Marketing on customer expansion.
- Collaborate across departments and guide junior team members.
Qualifications
- Experience advocating for customers at the executive level.
- A track record of driving customer growth through cross-sell and upsell initiatives.
- Experience collaborating across departments and working with SaaS products in the technology industry.
- Data analytics, strategic recommendation, and customer success or support experience are assets.
- A college or university degree, or equivalent work experience, is an asset.
Compensation and benefits
$68,000–$85,000 per year. Benefits include 32 days of paid time off, company-paid benefits from day one, a work-from-home allowance, and a professional development budget.
Enterprise Customer Success Manager (18 month contract) in Ottawa employer: Skillhub Solutions Inc.
Scotiabank is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Technical Lead in the GWMS Digital Client Services team, you will benefit from comprehensive professional development opportunities, competitive compensation, and a collaborative environment that values your contributions. Located in a vibrant city, Scotiabank offers unique advantages such as access to cutting-edge technology and a commitment to employee well-being, making it a rewarding place to advance your career.
