Monitor AI operations for BMO Virtual Connect from a remote Canada position, using analytics and data-driven decision-making to improve performance.
BMO seeks a Manager, AI Operations to support conversational analytics and natural-language IVR. The role works across product, technology, analytics, and risk teams. It supports effective operations, measurable business value, and enterprise standards through monitoring, reporting, governance, and stakeholder coordination.
Key Responsibilities:
- Support AI initiatives, planning, and strategic priorities
- Monitor performance and analyze operational results
- Recommend improvements based on operational analysis
- Prepare regular and ad hoc reports and dashboards
- Coordinate stakeholders and manage complaint escalations
Requirements:
- Typically five to seven years of relevant experience
- Related post-secondary degree or equivalent education and experience
- Operational experience and interest in artificial intelligence
- Strong communication, collaboration, and analytical skills
- Availability Monday to Friday, nine a.m. to five p.m. Eastern Time
Bring operational experience, AI interest, reporting expertise, and analytical judgment to BMO Virtual Connect's AI operations.
AI Operations Manager BMO in Ottawa employer: Skillhub Solutions Inc.
Scotiabank is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Technical Lead in the GWMS Digital Client Services team, you will benefit from comprehensive professional development opportunities, competitive compensation, and a collaborative environment that values your contributions. Located in a vibrant city, Scotiabank offers unique advantages such as access to cutting-edge technology and a commitment to employee well-being, making it a rewarding place to advance your career.
