National Operations Support Officer - CM&R
Royal Bank of Canada
Mississauga, ON Full-time Salary not specified
What is the opportunity?
Fulfill and service complex client transactions for Credit Management and Recoveries (CM&R). Apply knowledge of RBC products and services, resolve issues, analyze customers' financial situations, and mitigate risk to minimize losses.
The employer is hiring for several openings, including one maternal-leave position.
What will you do?
- Process payments and maintenance requests on the Service Platform as requested by collectors or service partners.
- Communicate professionally with customers, gather relevant information, and balance customer care with debt payment.
- Handle incoming work from service partners through various channels and fulfill client needs at first point of contact.
- Process assigned accounts in accordance with Credit Management and Recoveries processes and guidelines.
- Share ideas and best practices, recommend efficiency improvements, and respond to client fax, email, and telephone requests.
What do you need to succeed?
Must-have
- Strong knowledge of Credit Management and Recoveries processes and key referral sources.
- Experience with CACS, TS2, MS Word, MS Excel, SRF, OLBB, OLMS, CART, and Outlook.
- Organization, self-motivation, multitasking, and ability to work collaboratively and adapt to change.
- Availability to work Monday to Friday, 8 a.m. to 4 p.m.
- English and French bilingualism, as the role regularly supports RBC partners and employees across Canada.
Nice-to-have
- Knowledge of personal and card banking products.
- Call centre experience.
Full-time, regular, salaried position; 37.5 hours per week. On-site at Meadowvale Business Park, 6880 Financial Drive, Mississauga, Ontario.
October 28, 2026.
National Operations Support Officer - CM&R in Mississauga employer: Skillhub Solutions Inc.
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