Waterloo, ON Full-time CA$67,688.63 - CA$84,610.79 / year
The University of Waterloo is hiring a full-time manager for Campus Wellness clinical client services and operations. The posting identifies this as an existing vacancy. The internal application deadline is October 29, 2026, at 11:59 p.m.
Salary: $67,688.63–$84,610.79 per year.
Responsibilities
- Lead and improve front-line client service operations across Campus Wellness units, including Health Services, Specialized Care, Counselling Services, and Health Promotion.
- Supervise, recruit, onboard, coach, and manage Client Service Representatives; coordinate staffing, cross-training, and coverage across locations.
- Oversee client-service workflows and scheduling in the electronic health record system, including system implementation, optimization, training, and troubleshooting.
- Ensure privacy, accessibility, safety, service-quality, and financial procedures are followed, including accurate payment records and end-of-day balancing.
- Collaborate with clinical and administrative leaders, respond to escalated concerns, and support coordinated service delivery and crisis-response processes.
- Evaluate service processes and feedback, report on operational metrics, and lead continuous improvement and change initiatives.
Qualifications
- A university or college degree in health, medical, or business administration, or a related field; an equivalent combination of education and relevant management experience may be considered.
- At least five years of recent supervisory or management experience in a client-service context, including experience in mental and physical health care settings.
- Experience managing operational workflows and staff while ensuring privacy and confidentiality compliance, including PHIPA and FIPPA.
- Knowledge of electronic health record systems (Accuro preferred), Microsoft Office, and SharePoint.
- Strong leadership, judgment, communication, and collaboration skills.
The role is based at the University of Waterloo in Waterloo, Ontario. Applicants must be legally entitled to work in Canada.
Manager, Integrated Clinical Operations in Alton employer: Skillhub Solutions Inc.
Scotiabank is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Technical Lead in the GWMS Digital Client Services team, you will benefit from comprehensive professional development opportunities, competitive compensation, and a collaborative environment that values your contributions. Located in a vibrant city, Scotiabank offers unique advantages such as access to cutting-edge technology and a commitment to employee well-being, making it a rewarding place to advance your career.
