SITA is seeking a Global Service Desk Manager to lead a globally integrated desk, shaping incident processes, performance metrics and customer outcomes. You will drive transformation across ServiceNow, CMDB maturity, automation and data-driven governance while coordinating across regions, shifts and suppliers. You will guide 24/7 coverage, escalation triggers, and on-call readiness, ensuring high reliability and proactive improvement across the service landscape.
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Global Service Desk Leader — Remote & Flexible in Montréal employer: Sita Group
SITA is an exceptional employer that fosters a culture of innovation and inclusivity, making it a Great Place to Work® as recognized by our employees. With flexible work arrangements, comprehensive employee wellness programs, and robust professional development opportunities, we empower our team members to thrive both personally and professionally. Join us in a dynamic environment where your contributions directly impact the global aviation industry and help shape the future of air transport.
