At a Glance
- Tasks: Lead customer success strategy and build strong relationships with key clients.
- Company: Join SimCorp, a leader in financial technology, shaping customer experiences.
- Benefits: Competitive salary, onsite work in Toronto, and opportunities for travel.
- Other info: Opportunity to shape customer success in a thriving tech environment.
- Why this job: Make a real impact in the financial sector while leading a dynamic team.
- Qualifications: 15+ years of experience in managing teams and navigating complex sales cycles.
The predicted salary is between 148500 - 181500 $ per year.
Lead Canadian customer success strategy at SimCorp, using executive relationship management and customer health metrics. Work onsite in Toronto two to three days weekly. As Senior Director of Customer Success Management, you will lead Canada’s customer success function for SimCorp’s financial technology clients.
Develop strategies that strengthen relationships, retention, satisfaction, and value realization. Guide senior customer success managers while partnering with sales, product, professional services, and support teams.
Key Responsibilities:
- Develop and execute Canada’s customer success strategy
- Lead senior customer success managers and customer experiences
- Build relationships with key client executives
- Identify expansion, upselling, and cross-selling opportunities
- Monitor customer health metrics and success KPIs
Requirements:
- 15+ years managing teams
- Meaningful financial sector and client exposure
- Experience navigating complex sales cycles and workflows
- Strong executive presence and analytical skills
- Ability to work onsite in Toronto and travel 30–50%
Shape Canadian customer success through strategy, executive partnerships, health metrics, retention, and enterprise financial technology relationships.
Senior Director Customer Success – Canada in Toronto employer: SimCorp
SimCorp is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in the financial sector. With a strong emphasis on employee growth, you will have ample opportunities to mentor junior colleagues and engage in international knowledge-sharing, all while working on high-profile projects for elite clients. Located in a vibrant city, SimCorp offers a dynamic environment that encourages professional development and rewards excellence.
