Support consumer relations remotely by answering high-volume emails and calls with patience, clear writing, and professional service. This temporary role is hourly.
The Temporary Consumer Relations Associate supports the Marketing team for up to three months. You will address consumer questions and complaints across company brands, including One Degree Organic Foods. Accurate case logging, issue resolution, escalation, and product knowledge are central to the work.
Key Responsibilities:
- Respond promptly to consumer emails and calls
- Log contacts accurately in Zen Desk and IssueTrak
- Resolve routine replacements and coupon issues
- Escalate sensitive issues to appropriate teams
- Maintain product knowledge across supported brands
Requirements:
- Patient, friendly, and professional consumer communication
- Clear, warm, error-free email writing
- Organized, reliable, independent home working
- Some customer service experience in relevant settings
- MS Office comfort; Zen Desk or IssueTrak experience an asset
Apply consumer service, accurate documentation, and thoughtful escalation skills supporting brands including One Degree Organic Foods remotely.
Remote Consumer Relations Associate in Vancouver employer: Silver Hills
At Silver Hills, we pride ourselves on fostering a vibrant and health-focused work environment where our Electrician Journeyman can thrive. With competitive wages, comprehensive benefits, and a strong emphasis on employee growth through ongoing training and career advancement opportunities, we ensure that our team members feel valued and supported. Join us in a fun and friendly culture that not only prioritizes work-life balance but also rewards your hard work with unique perks like free bread for you and your family and a generous health and wellness spending account.
