At a Glance
- Tasks: Support consumer relations by answering emails and calls with patience and professionalism.
- Company: Join a dynamic team supporting top brands like One Degree Organic Foods.
- Benefits: Flexible remote work, hourly pay, and valuable experience in customer service.
- Other info: Temporary role with potential for growth and learning opportunities.
- Why this job: Make a difference by helping consumers while gaining essential skills in a supportive environment.
- Qualifications: Strong communication skills and some customer service experience preferred.
The predicted salary is between 13.5 - 16.5 $ per hour.
Support consumer relations remotely by answering high-volume emails and calls with patience, clear writing, and professional service. This temporary role is hourly.
The Temporary Consumer Relations Associate supports the Marketing team for up to three months.
You will address consumer questions and complaints across company brands, including One Degree Organic Foods.
Accurate case logging, issue resolution, escalation, and product knowledge are central to the work.
Key Responsibilities
- Respond promptly to consumer emails and calls
- Log contacts accurately in Zen Desk and Issue Trak
- Resolve routine replacements and coupon issues
- Escalate sensitive issues to appropriate teams
- Maintain product knowledge across supported brands
Requirements
- Patient, friendly, and professional consumer communication
- Clear, warm, error-free email writing
- Organized, reliable, independent home working
- Some customer service experience in relevant settings
- MS Office comfort; Zen Desk or Issue Trak experience an asset
Apply consumer service, accurate documentation, and thoughtful escalation skills supporting brands including One Degree Organic Foods remotely.
Consumer Relations Associate – Remote in Mississauga employer: Silver Hills Bakery
At Silver Hills, we pride ourselves on fostering a vibrant and supportive work environment where our Electrician Journeyman can thrive. With a strong emphasis on health and wellness, we offer competitive wages, comprehensive benefits, and numerous opportunities for career advancement, all while enjoying a fun and friendly culture. Join us in making a meaningful impact as part of a dedicated team committed to delivering high-quality products.
