Store Manager – Lansdowne Place in Peterborough

Peoples Jewellers is a people-first company, and we recognize that our jewellery consultants are every bit as dynamic and brilliant as the jewellery we offer. They are the reason Peoples Jewellers has become the largest retailer of fine jewellery in Canada, with over 90 locations from the Maritimes to British Columbia. Peoples Jewellers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™.

The Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Vision and Purpose

• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times.
• Displays a positive and enthusiastic attitude to inspire and motivate others to achieve and attain goals.

Customer Obsession

• Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empowers team members to respond to and resolve customer issues within established parameters.
• Compiles and follows up on customer requests.

Critical Thinking & Innovative Action

• Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members' sales potential while achieving goals.
• Observes operations to identify successes and opportunities for improvement.
• Recognizes strengths and identifies root causes of operational problems.
• Reviews and analyzes reports, identifies trends, opportunities and available resources and develops plans to address issues.
• Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.

Employee Experience

• Demonstrates a commitment to the Company’s People First vision.
• Responsible for the selection and development of talent to drive store growth.
• Provides a compelling onboarding experience and ongoing coaching and development in various areas.
• Maintains open communication with team members and management, encouraging participation and idea sharing.

Diversity, Equity and Inclusion

• Responsible for establishing a positive, professional work atmosphere.
• Ensures all team members, guests and vendors are treated with respect and valued for their contribution.

Performance Excellence

• Responds promptly and accurately to all management directives.
• Maintains the neatness and cleanliness of the location to represent the banner.
• Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll, and repair departments.

Work Schedule

• Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts.
• Typical hours should aim for a five-day, 40-hour work week during non-peak hours.
• Hours will increase during peak selling periods.

Position Qualifications

• Minimum of 2 years of college preferred.
• At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience.

Technical/Other Skills Required

• Advanced Communication skillset, both written and verbal.
• Proficient with computers, with advanced proficiency in MS Office and other related business tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Reliable and dependable.

Physical Demands

• Regularly required to communicate with and comprehend others.
• Must be able to lift and/or move up to 10 pounds.
• Standard workweek regularly includes weekends, evenings, holiday, and extended hours.

Base pay, $58,240 – $72,800 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees.