Senior Analyst Customs Compliance in Markham

We are looking for an experienced Senior Analyst, Customs Compliance to join our team. An ideal candidate will:

• Manage customs compliance across Signet’s assigned international import/export operations, with primary accountability for Canada.
• This Canada-based individual contributor brings deep expertise in Canadian customs and strong international customs knowledge.
• The role owns Signet’s Canada tariff grid, preferential trade programs, broker performance and customs accounting controls, while coordinating compliant activity across U.S. and other assigned markets.
• Support direct import, vendor import, drop ship, returns and repairs, partnering with Sourcing, Merchandising, Transportation, Finance, Legal and suppliers to maintain reliable landed-cost data and scalable operations.

Responsibilities

• Serve as the primary operational contact for Canada customs matters.
• Manage vendor onboarding, shipment documentation, clearance exceptions, holds and issue resolution across direct import, vendor import, drop ship and cross-border movements; train vendors on customs requirements.
• Coordinate compliance across other assigned markets with local brokers and business partners.
• Apply jurisdiction-specific import/export requirements, importer/exporter responsibilities, Incoterms and documentation standards; assess new vendors, sourcing countries and shipping models before implementation.
• Own the Canada tariff grid, including HS classifications, duty rates, tariff treatments, effective dates and supporting rationale.
• Apply the Canadian Customs Tariff, General Rules of Interpretation, Explanatory Notes and rulings.
• Align the Signet SKU Portal (SSP), brokers and import records; maintain distinct national codes for other assigned markets.
• Manage Signet’s use of Canadian free trade agreements and preferential programs, including CUSMA, CETA and CPTPP.
• Validate product eligibility, origin evidence and applicable shipping conditions; maintain required certifications and renewals, issue supported broker instructions and assess preference opportunities in other assigned markets.
• Validate customs value, country of origin, currency, assists, discounts and other relevant valuation elements.
• Review duty, surtax and import-tax calculations with brokers and Finance; resolve discrepancies and maintain documented treatment for purchases, transfers, samples, returns and repairs.
• Manage operational requirements for the Canada Border Services Agency (CBSA) and CBSA Assessment and Revenue Management (CARM): review Commercial Accounting Declarations, reconcile Statements of Account with Finance, coordinate corrections and adjustments, maintain authorized broker access and monitor importer registrations and Release Prior to Payment security requirements.
• Monitor clearance timeliness, declaration accuracy, service performance and recurring errors.
• Resolve issues with brokers and vendors, verify corrective actions, and coordinate duty and tax payment readiness with Finance/Treasury while preserving payment approvals and segregation of duties.
• Coordinate return-to-vendor, repair, reimport, refund and drawback requirements across assigned markets.
• Maintain shipment-to-entry traceability, assess relief eligibility, assemble claim support and track deadlines and recoveries with brokers and Finance.
• Audit customs data and retain records under each jurisdiction’s requirements.
• Prepare support for CBSA verifications, other customs inquiries and applicable U.S. CBP Forms 28/29.
• Support disclosures and formal responses under Customs leadership and Legal direction.
• Support origin/provenance, sanctions, forced-labor and wildlife/CITES documentation reviews, including Kimberley Process requirements for rough diamonds where applicable.
• Support PIP, CTPAT Security and CTPAT Trade Compliance activities as applicable, coordinating with Legal, Product Compliance and program owners.
• Monitor Canadian and relevant international trade developments; assess operational impact and implement approved tariff, system and procedure changes.
• Maintain customs manuals, training, audit evidence and performance reporting; identify automation opportunities and elevate material risks.
• Perform related duties and projects assigned by Customs leadership.
• Perform additional duties and projects as assigned.

Qualifications

• Bachelor's degree in Customs, International Trade, Logistics or a related field, or equivalent relevant experience.
• Minimum 6+ years of experience in customs compliance, trade compliance and/or customs brokerage experience, including hands-on import/export operations.
• Demonstrated expertise in international customs operations, including researching and applying jurisdiction-specific requirements across multiple trade lanes.
• Strong communication skills (written & verbal).
• Ability to independently resolve operational issues, document defensible customs decisions, assess risk and elevate matters beyond delegated authority.
• Strong Excel, data analysis, reconciliation and customs or ERP system skills; clear written and verbal communication; effective organization, project coordination and vendor/broker relationship management.
• Preferred Certified Customs Specialist (CCS), Certified Trade Compliance Specialist (CTCS), another relevant customs credential or equivalent advanced expertise; jewelry, precious metals, gemstones or consumer-goods experience; working knowledge of U.S. and/or UK customs processes.

Location: Markham, ON
Job Type: Full-time
Salary: CAD $100,000 - $120,000/yr
Schedule: Monday to Friday