Step into the role of IT Specialist with a strong focus on user training and technical support. Your contribution will enhance user satisfaction and ensure systems operate seamlessly.
This position calls for 3-5 years of experience in technical support, allowing you to assist users while managing and securing IT systems. Your responsibilities will include troubleshooting, user training, and the development of knowledge articles to foster self-service.
Key Responsibilities:
- Provide tier 2 support for software and hardware inquiries
- Install and maintain computer systems and network devices
- Document resolutions in tickets and knowledge base articles
- Guide and train users in best IT practices
- Develop automation scripts for improved task efficiency
Requirements:
- 3-5 years' experience in technical support desired
- Proficient troubleshooting and problem-solving abilities
- Experience with IT systems such as Microsoft Intune
- Familiarity with PowerShell scripting and security measures
- Strong knowledge of network and software applications
Utilize your expertise to empower users and strengthen IT systems across the organization.
IT Specialist with User Training Focus in Markham employer: Signet Jewelers Limited
Peoples Jewellers is an exceptional employer that values its employees by fostering a supportive and dynamic work culture. With opportunities for growth in the retail sector, team members are encouraged to develop their sales skills while engaging with customers during peak seasons. Located in vibrant communities, we offer flexible scheduling and a chance to be part of memorable moments for our clients, making it a rewarding place to work.
