At a Glance
- Tasks: Provide tech support, troubleshoot issues, and maintain IT systems for smooth operations.
- Company: Join a dynamic organization focused on innovation and user support.
- Benefits: Enjoy 401(k) matching, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with chances to work on exciting projects.
- Why this job: Make a real difference by helping users and enhancing IT efficiency.
- Qualifications: 3-5 years in tech support with strong troubleshooting skills.
The predicted salary is between 62100 - 75900 $ per year.
POSITION SUMMARY
The IT Specialist provides technical support and assistance to users across the organization, ensuring smooth operation of computer systems and networks.
Responsibilities include installing, configuring, and troubleshooting hardware and software, as well as offering guidance and training to end users.
The IT Specialist also helps maintain the security and integrity of IT systems, while documenting incident resolutions through tickets and knowledge base articles (KBAs) to support continuous improvement and organizational learning.
RESPONSIBILITIES
- Technical Support & System Management
- Provide tier 2 support for hardware, software, and network related issues.
- Install, configure, and maintain computers, software applications, and network devices.
- Monitor systems, troubleshoot problems, and **escalate** complex issues as needed.
- Manage user access to systems and applications, ensuring proper permissions and security.
- Develop scripts (e. g., Power Shell) to automate processes and improve team efficiency.
- Ensure systems are updated, secure, and operating efficiently.
- User Assistance & Training
- Provide guidance and training to end users on IT systems, software, and best practices.
- Develop and maintain self-service KBAs for end users to resolve common issues and requests without IT intervention.
- Promote effective use of IT resources to improve productivity.
- Collect feedback from users to identify recurring issues and recommend improvements.
- Document incident resolutions in tickets and in knowledge base articles (KBAs).
- Assist with IT security measures and ensure compliance with policies.
- Collaborate with IT teams, departments, and vendors on projects, deployments, migrations, and automation initiatives.
- Support team efforts in managing IT inventory, including hardware and software assets.
POSITION QUALIFICATIONS
- 3-5 years of experience in a technical support role.
- Technical troubleshooting, diagnosing and problem-solving skills.
- Strong knowledge of computer hardware, networking and software.
- Experience with specific IT systems and technologies, such as Microsoft Windows, mac OS, i OS, Citrix, AWS and Active Directory.
- Experience with Power Shell scripting.
- Experience with IT management tools, such as Microsoft Intune and SCCM.
BENEFITS & PERKS
- 401(k) matching after one year of employment
- #J-18808-Ljbffr
Information Technology Specialist in Markham employer: Signet Jewelers Limited
Peoples Jewellers is an exceptional employer that values its employees by fostering a supportive and dynamic work culture. With opportunities for growth in the retail sector, team members are encouraged to develop their sales skills while engaging with customers during peak seasons. Located in vibrant communities, we offer flexible scheduling and a chance to be part of memorable moments for our clients, making it a rewarding place to work.
