At a Glance
- Tasks: Design and build AI agents that transform customer interactions for major brands.
- Company: Join Sierra, a leading AI platform with a collaborative culture.
- Benefits: Enjoy flexible time off, health benefits, and a supportive work environment.
- Other info: Dynamic team focused on innovation and personal growth.
- Why this job: Make a real impact in AI development while working with top-tier companies.
- Qualifications: Fluent in Spanish and English, with experience in building production systems.
The predicted salary is between 128250 - 156750 $ per year.
About us
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
What you’ll do
- Design and deliver production-grade AI agents: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth.
- Drive the Agent Development Life Cycle: You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform.
Example projects
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn.
- Develop and refine AI agents capable of navigating complex customer interactions.
- Create generalizable AI agent frameworks tailored for industry-specific use cases.
- Facilitate design partnerships for new product initiatives.
- Experiment with the latest voice models and figure out how to integrate them at scale.
What you'll bring
- Language fluency - professional fluency in both Spanish and English.
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences.
Even better...
- Experience building or deploying AI/LLM systems in production.
- Have been a founder or founding engineer.
- Familiarity with tools that power today's AI agents.
- Prior experience with React, TypeScript, and/or Go.
- Previous roles where you interfaced with customers or led technical projects with external stakeholders.
Our values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes.
- Craftsmanship: We get the details right, from the words on the page to the system architecture.
- Intensity: We know we don’t have the luxury of patience. We play to win.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes.
What we offer
- Flexible (unlimited) paid time off.
- Medical, dental, and vision benefits for you and your family.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family building benefits through Carrot.
- Lunch, as well as delicious snacks and coffee to keep you energized.
- Discretionary benefit stipend.
- Free alphorn lessons.
Be you, with us
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers.
Software Engineer, Agent in Toronto employer: Sierra
Sierra is an exceptional employer that fosters a vibrant work culture rooted in trust, customer obsession, and craftsmanship. Located in the heart of San Francisco, we offer flexible paid time off, comprehensive health benefits, and unique perks like free alphorn lessons, all while supporting employee growth through collaboration and innovation in the rapidly evolving AI landscape. Join us to be part of a team that values balance and intensity, ensuring that your professional journey is both rewarding and fulfilling.
