At a Glance
- Tasks: Partner with sales to win deals and grow customer relationships using AI technology.
- Company: Join Sierra, a leader in customer-facing AI solutions for top global brands.
- Benefits: Enjoy flexible paid time off, health benefits, and a supportive work culture.
- Other info: Diverse and inclusive workplace that values your unique skills and experiences.
- Why this job: Make an impact by transforming customer service with cutting-edge AI solutions.
- Qualifications: 4-6 years in Sales Engineering with experience in large enterprise sales.
The predicted salary is between 110250 - 134750 $ per year.
About us
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. Our values are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way.
What you'll do
- Be the primary partner to your Sales counterparts helping to win deals and grow customers.
- Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers.
- Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors.
- Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle.
- Mentor newer SEs and contribute reusable assets for your industry or team.
- Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases.
- Go deep on your industry, the patterns, and winning motions to scale your work.
What you'll bring
- 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales.
- Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M.
- Past experience in demo building, presenting, and working with customers or clients in the GTM function.
- Experience in relationship-building with prospects, including executives and technical leaders.
- Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience.
- Ability to leverage AI tools efficiently as a regular part of your technical sales motion.
- Experience growing accounts past initial sale.
- Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience.
Even better...
- Experience translating code, technical logic and user requirements to product and engineering requirements.
- Selling a technical AI product.
Our values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes.
- Craftsmanship: We get the details right, from the words on the page to the system architecture.
- Intensity: We know we don’t have the luxury of patience. We play to win.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes.
What we offer
- Flexible (unlimited) paid time off.
- Medical, dental, and vision benefits for you and your family.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family building benefits.
- Lunch, as well as delicious snacks and coffee to keep you energized.
- Discretionary benefit stipend.
- Free alphorn lessons.
Be you, with us
We're working to bring the transformative power of AI to every organization in the world. It is important to us that the diversity of our employees represents the diversity of our customers. We encourage you to apply even if your experience doesn't precisely match the job description.
Enterprise Sales Engineer in Toronto employer: Sierra
Sierra is an exceptional employer that fosters a vibrant work culture rooted in trust, customer obsession, and craftsmanship. Located in the heart of San Francisco, we offer flexible paid time off, comprehensive health benefits, and unique perks like free alphorn lessons, all while supporting employee growth through collaboration and innovation in the rapidly evolving AI landscape. Join us to be part of a team that values balance and intensity, ensuring that your professional journey is both rewarding and fulfilling.
