Use remote diagnostics and MR expertise supporting Siemens equipment as a Remote Support Specialist 3, working Friday through Monday onsite remotely. Troubleshoot technical issues, guide engineers, and communicate solutions across customer support channels.
Siemens Healthineers seeks an ambitious Remote Support Specialist 3 – MR for the next step in their career. The position supports Customers and Customer Service Engineers servicing Siemens MR equipment. It combines remote product support, technical assistance, escalation management, and factory feedback.
Key Responsibilities:
- Provide remote technical support for Siemens MR equipment
- Dispatch notifications and create quality action plans
- Use remote diagnostics to resolve technical issues
- Follow escalations and communicate with HSC/QIB
- Assist with international onsite equipment repairs when required
Requirements:
- Associate degree or two years vocational technical training
- More than eight years working on MR systems
- Ability to troubleshoot remotely using Siemens Remote Services
- Good communication skills
- Availability Friday through Monday, 0730 to 1630
Apply MR systems expertise, remote diagnostics, escalation management, and communication skills supporting Siemens Healthineers customers and engineers.
Remote Magnetic Resonance Support Specialist in Ottawa employer: Siemens Healthineers AG
Siemens Healthineers is an exceptional employer that fosters a collaborative and inclusive work culture, where diversity is celebrated and individual contributions are valued. Employees benefit from a flexible work environment, comprehensive health and wellness programs, and ample opportunities for professional growth, all while being part of a global team dedicated to pioneering breakthroughs in healthcare. Located in a vibrant community, this role as a Hybrid Cloud Solution Architect offers the chance to work on cutting-edge technologies that make a real difference in people's lives.
