Analyst, Business Improvement in Toronto

SickKids Foundation, with over 50 years of philanthropic impact, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. We are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion, with goals of delivering a superior donor experience, investing in our people and culture, driving innovative and sustainable fundraising, and disrupting the market through data and technology. SickKids Foundation is committed to an inclusive culture by embedding equity, diversity and inclusion in our policies, practices, and behaviours.

The Business Improvement Analyst will provide analytical, discovery and project support for strategic, innovation and continuous improvement priorities across SickKids Foundation. Reporting to the Associate Director, Innovation & Process Improvement, the Analyst will gather and analyze information, support process and service discovery, conduct targeted research, support strategy performance monitoring, develop project and governance materials, and provide disciplined coordination that helps cross-functional initiatives move forward effectively.

Key Responsibilities

• Conduct discovery activities, including interviews and stakeholder or user input gathering, and document current-state processes, services, workflows and requirements.
• Organize and analyze qualitative and quantitative information, identify initial themes, patterns, inconsistencies and gaps, and surface evidence-based observations, hypotheses and questions for further interpretation.
• Support journey, service and process mapping and prepare concise synthesis, briefing and presentation materials that make findings useful for decisions and action.
• Conduct environmental scans, benchmarking and targeted research; organize inputs and support consultation analysis for strategic and annual planning activities.
• Gather strategic initiative, milestone and KPI updates from accountable teams; maintain performance data, trackers and dashboards; check information for completeness and consistency; and flag trends, gaps or emerging issues for review.
• Prepare tables, charts and first drafts of progress reports and briefing materials, coordinate recurring strategy-reporting timelines, and maintain actions and decisions arising from reviews.
• Gather process data such as volumes, cycle times, errors, rework and handoffs; document current-state processes; and develop process maps and baseline analyses.
• Support root-cause analysis, measurement, pilots and testing; identify potential pain points and patterns requiring further analysis or validation; and maintain improvement data, project documentation, test results and lessons learned.
• Own defined analytical, project or governance deliverables for designated enterprise and cross-functional priorities.
• Develop and maintain workplans, schedules, action and decision logs, meeting and workshop materials, project documentation, presentations and status reports.
• Coordinate agreed project and governance routines, monitor progress, follow up on commitments and flag risks, dependencies, slippage or unresolved actions to the appropriate lead.
• Apply an inclusive, user-centered lens by considering whose perspectives need to be understood and recognizing that people may experience the same process, service or organizational issue differently.
• Manage multiple assigned deliverables, communicate progress and capacity risks early, and contribute to a collaborative portfolio-wide approach to priority work.

Qualifications

• Relevant university degree in business, project management, research, design, engineering or a related discipline, or an equivalent combination of education and experience.
• Typically, 3-5 years of relevant experience in qualitative research, business or process analysis, strategy support, project coordination, performance reporting, continuous improvement or similar cross-functional work.
• Strong analytical and critical-thinking skills, with the ability to work with qualitative and quantitative information, distinguish evidence from assumptions and notice patterns, inconsistencies and gaps.
• Experience gathering information through interviews, research, document review or basic data analysis and translating it into clear, useful synthesis.
• Practical project coordination and organizational skills, including experience maintaining workplans, milestones, action and decision logs, project documentation and status reporting; exposure to project management approaches is considered an asset.
• Working knowledge of process mapping, current-state analysis, measurement or structured problem-solving; exposure to Lean, Six Sigma or another continuous improvement approach is considered an asset.
• Strong written and verbal communication skills, with the ability to prepare concise summaries, presentations, briefing materials and professional stakeholder communications.
• High attention to detail, reliability and follow-through, with the ability to manage multiple defined deliverables and recurring reporting cycles.
• Confidence working with employees and leaders across functions, asking clarifying questions and building productive relationships without formal authority.
• Practical and action-oriented approach, with the ability to move between analytical work and hands-on project coordination without over-engineering straightforward work.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word and Teams; experience with dashboards, reporting or project-tracking tools is considered an asset.
• Genuine curiosity about strategy, innovation and continuous improvement and a commitment to developing capability across these disciplines.

This role offers the opportunity to contribute across strategy, innovation and continuous improvement while developing professional capability alongside experienced practitioners and cross-functional teams working to advance the Foundation's mission.