Lead pharmacy experience transformation at Shoppers Drug Mart in Toronto, using strategic project and change management expertise across retail pharmacies. Reporting to the Senior Director, Enterprise Pharmacy Operations and Clinical Excellence, you will shape pharmacy practice across Shoppers Drug Mart, Loblaw, and Pharmaprix. This full-time position focuses on patient and colleague experience, retail pharmacy operations, Design Thinking, and cross-functional alignment. Key Responsibilities:
Develop vision for patient and colleague pharmacy experiences Lead initiatives improving retail pharmacy efficiency and experience Align stakeholders on strategic pharmacy projects Manage planning, milestones, risks, resources, and change Develop processes, training, communications, and project handovers Requirements:
More than five years in pharmaceutical or retail operations Exceptional project and change management skills Strong retail pharmacy operations knowledge and business acumen Understanding of Design Thinking principles and applications Pharmacy degree and HealthWATCH experience considered assets Shape retail pharmacy transformation through strategic execution, stakeholder alignment, and experience improvement across Shoppers Drug Mart’s network.
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Pharmacy Experience Transformation Director in Toronto employer: Shoppers Drug Mart
Shoppers Drug Mart is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Virtual Care Technology. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, all while contributing to meaningful advancements in healthcare. Located in a vibrant community, this role offers the chance to lead impactful projects that enhance patient care and drive technological progress.
