At a Glance
- Tasks: Coordinate patient support and assist with medication delivery and reimbursement.
- Company: Join Shoppers Drug Mart and be part of a caring team.
- Benefits: Work from home, flexible hours, and opportunities for growth.
- Other info: Empathetic environment focused on patient advocacy and support.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in call centres and knowledge of drug reimbursement plans.
The predicted salary is between 42750 - 52250 $ per year.
Coordinate Specialty Health Network support for patients, pharmacies, and clinics through empathetic service, documentation, and reimbursement assistance.
Work from a home-based office.
As Patient Care Coordinator at Shoppers Drug Mart, you will help deliver seamless patient journeys and continued therapy access.
You will handle customer inquiries, understand assigned molecules, support coverage decisions, and maintain complete reimbursement documentation.
Confidentiality, tact, and data integrity guide this patient-facing work.
Key Responsibilities
- Provide customer service regarding active patient file status
- Advocate for patients and assist with coverage details
- Maintain accurate reimbursement documentation for successful outcomes
- Coordinate medication delivery dates and times with clients
- Report adverse events and product technical complaints promptly
Requirements
- Experience with public and private drug reimbursement plans
- Minimum two-year call center experience
- Excellent verbal and written communication skills
- Post-secondary education is an asset
- Salesforce experience is an asset
Use patient advocacy, reimbursement knowledge, and attentive coordination to support therapy access through Shoppers Drug Mart.
Specialty Health Patient Support Coordinator in Québec employer: Shoppers Drug Mart Specialty Health Network Inc.
Shoppers Drug Mart is an exceptional employer that fosters a culture of innovation and collaboration in the health and wellness sector. Located in Mississauga, Ontario, we offer our employees robust growth opportunities, competitive benefits, and a supportive work environment that values their contributions to enhancing pharmacy and patient experiences. Join us to make a meaningful impact while advancing your career in a dynamic and rewarding setting.
Contact Details:
Shoppers Drug Mart Specialty Health Network Inc. Recruitment Team
