Coordinate patient support programs for Shoppers Drug Mart's Specialty Health Network, applying customer service, data interpretation, and medication reimbursement knowledge.
This Patient Care Specialist role makes you the key contact for enrolled patients and, when applicable, prescribing physicians. You will manage service offerings, address concerns, and help maintain access to therapy. Collaboration with Program Management, specialists, and case managers supports positive patient outcomes within assigned territories.
Key Responsibilities:
- Act as patient and applicable physician point of contact
- Understand assigned medication molecules in full detail
- Administer financial means tests and manage financial assistance
- Confirm adherence and coordinate medication delivery details
- Address escalations affecting the patient journey collaboratively
Requirements:
- Excellent written and verbal communication with patients and clients
- Ability to analyze information, data, and regulations
- Sound judgment and strong attention to detail
- Healthcare, pharmaceutical, or patient-facing experience is preferred
- Flexible availability between 8:00 a.m. and 8:00 p.m.
Use sound judgment, detailed documentation, and collaborative service to coordinate patient support across Calgary's hybrid workplace.
Patient Support Program Coordinator Calgary in Mississauga employer: Shoppers Drug Mart Inc.
At Shoppers Drug Mart, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, kindness, and inclusivity. Located in Mississauga, Ontario, our team enjoys competitive pay, a purchase discount program, and extensive online learning opportunities through Academy, all while contributing to the health and wellness of Canadians. Join us to take ownership of your career and make a meaningful impact in a supportive environment that values diversity and personal growth.
