Elevate patient care as a Supervisor at Shoppers Drug Mart in Mississauga, Ontario. Oversee team operations, manage case loads, and drive customer satisfaction through effective leadership.
In this full-time role, you will supervise day-to-day functions of the Patient Care team. The position demands a focus on coaching, performance metrics, and maintaining Service Level Agreements (SLAs). Collaborating with various departments, you will enhance patient experiences and support staff through effective training and resource management.
Key Responsibilities:
- Monitor patient assignments and team workflows
- Oversee staff performance and training needs
- Ensure SLAs and KPIs are met consistently
- Collaborate across departments for patient advocacy
- Manage daily operations and team meetings
Requirements:
- University degree required
- 3-5 years in a healthcare or pharmaceutical setting
- Leadership experience preferred in customer service
- Strong understanding of specialty pharmacy services
- Proven relationship-building skills
Empower patients and staff alike as a leader at Shoppers Drug Mart, enhancing healthcare delivery in Mississauga.
Patient Care Supervisor at Shoppers Drug Mart in Mississauga employer: Shoppers Drug Mart Inc.
At Shoppers Drug Mart, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, kindness, and inclusivity. Located in Mississauga, Ontario, our team enjoys competitive pay, a purchase discount program, and extensive online learning opportunities through Academy, all while contributing to the health and wellness of Canadians. Join us to take ownership of your career and make a meaningful impact in a supportive environment that values diversity and personal growth.
