Support patients through treatment journeys as a Patient Care Specialist using empathetic communication and reimbursement expertise in Calgary's hybrid office model.
At Specialty Health Network, a Shoppers Drug Mart division, you will serve as the main patient contact. The full-time role combines customer service, patient advocacy, financial assistance, and prescription coordination. You will collaborate with colleagues, physician clinics, and case managers to support patient and physician experiences.
Key Responsibilities:
- Conduct welcome calls and obtain required patient consent
- Explain case management, reimbursement, training, and compliance offerings
- Explore medication funding and maintain reimbursement documentation
- Coordinate therapy access, medication delivery, and self-injection training
- Report adverse events and product technical complaints promptly
Requirements:
- Two to three years' healthcare or pharmaceutical industry experience
- Two to three years' customer service or call centre experience
- Knowledge of public and private drug reimbursement plans
- Strong Microsoft Office, Windows, and customer database skills
- Residence in Calgary and availability for hybrid office work
Bring patient advocacy, reimbursement knowledge, and strong communication to Specialty Health Network's Calgary support programs.
Patient Care Specialist Calgary Hybrid in Mississauga employer: Shoppers Drug Mart Inc.
At Shoppers Drug Mart, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, kindness, and inclusivity. Located in Mississauga, Ontario, our team enjoys competitive pay, a purchase discount program, and extensive online learning opportunities through Academy, all while contributing to the health and wellness of Canadians. Join us to take ownership of your career and make a meaningful impact in a supportive environment that values diversity and personal growth.
